Collections Officer- May 2026

Job Summary

MAIN PURPOSE OF THIS POSITION Following up defaulted, delinquent and written off loans in the institution to minimize credit risk loses in line with policy guidelines to achieve the company objectives.

Job Details

KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)

Deliver Recovery Rating (plan vs actual)
Managed Risks for portfolio quality
Service Delivery
Customer Satisfaction

KEY RESPONSIBILITIES

Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
Scheduling a recovery timetable based on list of bad loans provided.
Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
Writing and submitting performance reports with recommendations for further management decisions.
Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

Requirements

Job Specifications

Key Drivers

Relevant Experience

Academic Qualifications

Diploma - Business Related qualification

Professional Qualifications

N/A

Core Job Skills

Credit management skills
Interpersonal/Communication skills
Negotiation skills
Strategic influencing skills
Customer service skills
Relationship & Conflict management skills
Innovation skills

Standard General Skills (Generic)

Communication skills
Customer Service
Computer Literacy & application
Change Champion

Core Values/ Behavior

Integrity
Respect
Transformation
Passion

3 years of relevant experience

About Company

Juhudi Kilimo Company Limited

https://juhudikilimo.com/

Juhudi Kilimo Company Limited (JKL) is a non-deposit-taking Microfinance Institution. Juhudi began operations in 2004 as a social enterprise and in 2009, it converted to a for- A profit-making organization with a mission to improve the livelihoods of rural smallholder farmers and micro-entrepreneurs by providing wealth-creating financial solutions. The Company’s vision is to provide transformative financial solutions to rural smallholder farmers in East Africa. The JKL mission is set in the background, where approximately 71% of Kenya’s population relies on agriculture for employment and livelihood. With a typical farm size of less than 5 acres, the only option for smallholder farmers to grow is to access productive agricultural assets, and the reality is most rural Kenyans have limited access to financial services.With areas of operation being predominantly rural, Juhudi provides smallholder farmers and micro-entrepreneurs with access to the credit they need to acquire income and wealth- generating assets, thus improving their livelihoods.