Branch Manager- May 2026

KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)

• Delivering Branch Targets 
• Portfolio growth & profitability
• Managed Risks
• Service Delivery 
• Customer Satisfaction

1. Carrying out administration, managing and optimizing branch resources to achieve set goals in line with the business strategy
2. Designing and implementing business development strategy for the branch to achieve business growth, profitability and quality in line with the business strategy 
3. Cascading and leading in implementation of business strategy in the growth and delivery of branch targets 
4. Coordinating, analyzing and monitoring marketing and outreach activities in order to ensure Portfolio growth in line with the institutional growth objectives
5. Planning, coordinating and ensuring customer screening, recruitment, training and evaluation in the branch
6. Coordinating, ensuring and monitoring  the loan appraisal/assessment, loan processing and loan approval in line with the credit policy 
7. Implementing the company laid down credit policies at the branch level so as to ensure the branch Portfolio Quality is below the set target at all times
8. Ensuring and coordinating service delivery through customer trainings, forums, random customer  visits, turn around, customer feedback, loan progress and repayment plans for sustained relationship and customer satisfaction 
9. Preparing periodic reports for management information and decision making including follow ups and taking appropriate actions for sustainability and continuous improvement
10. Preparing, managing & monitoring and reporting of the branch budgetary allocations 
11. Responsible for talent management  in the branch including coaching, mentoring, developing, motivating, training and evaluating staff to achieve highest levels of performance
12. Managing the organization’s communication to the branch. 
13. Identifying & recommending best practices for innovation to ensure new & improved processes, products and services. 
14. Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

Academic Qualifications

Degree in a Business related field 

Professional Qualifications

N/A

Core Job Skills 

• Strategy implementation at branch level
• Business Ops Planning & Reporting skills
• People management skills
• Leadership Skills
• Managing skills
• Performance management 
• Sales & Marketing skills
• Risk Management
• Financial Reporting
• Customer Management skills
• Public Relations Skills
• Conflict Management skills
• Problem solving skills
• Analytical Skills
• Negotiation skills
• Interpersonal skills
• Influencing skills

Standard General Skills (Generic)

• Communication skills 
• Customer Service
• Computer Literacy & application
• Change Management

Core Values/Behavior

• Integrity
• Respect
• Transformation
• Passion

1  years relevant experience